Refund policy
Return and Refund Policy
Because every Nuzzle & Name blanket is personalised and made to order using the name supplied by the customer, we cannot accept returns, exchanges or cancellations for change of mind.
Please check the spelling, capitalisation, chosen design and delivery address carefully before completing your order. Once an order has entered production, it cannot be changed or cancelled.
This policy does not affect your statutory rights.
Damaged, faulty or incorrect items
Please inspect your order as soon as it arrives and contact us promptly if:
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The item is damaged or defective.
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You received the wrong item or design.
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The personalisation is different from the information submitted with your order.
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The item is materially different from its description.
Contact us at hello@nuzzleandname.co.uk with:
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Your order number.
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A description of the problem.
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Clear photographs showing the item and the issue.
We will review your request and, where appropriate, arrange a replacement or refund. Please do not return an item before contacting us.
Customer personalisation errors
We print the personalisation using the information entered by the customer when placing the order.
We cannot offer a refund or replacement where the supplied name, spelling, capitalisation or chosen design was entered incorrectly by the customer.
If you notice an error after ordering, contact us immediately. We will try to help, but we cannot guarantee changes once production has started.
Returns
Items must not be returned without prior authorisation.
If a return is required, we will provide the correct return instructions and confirm whether the item needs to be sent back. Items returned without prior approval may not be accepted.
Temporarily, authorised returns may be directed to:
British Made Gifts
Export House, West Lane
Keighley
BD21 2LH
United Kingdom
Please do not send anything to this address unless we have confirmed the return in writing.
If the item is confirmed as faulty, damaged or incorrect, we will provide appropriate instructions regarding return costs. We are not responsible for unauthorised returns or items sent to an incorrect address.
Refunds
If a refund is approved, it will be issued to the original payment method.
Please allow time for your bank or payment provider to process and display the refund after it has been issued.
If more than 10 business days have passed since we confirmed that your refund was issued, please contact us at hello@nuzzleandname.co.uk.
European Union customers
Personalised and custom-made products are generally excluded from the standard change-of-mind cancellation right. However, customers retain their statutory rights where an item is faulty, damaged, not as described or different from what was ordered.
Contact
For any questions about returns, replacements or refunds, contact: